Type of Training Technology Used By Federal Express

            In 2002 Federal Express (Fed Ex) developed an online E- learning training system for employees that used the E learning packages provided by Skillsoft which is a company who produces e-learning packages for corporations which can be tailored to the customer’s needs. Fed Ex allowed full time employees to take advantage of these free online courses which were paid for by Fed EX.  These contained materials of a motivational nature and did not directly relate to promotion, or the company’s mission statement, nor the company’s projected areas of growth.  As such, this initial training package alone was not sufficient to meet the company’s needs (E-Learning, 2008).  Despite their efforts turnover remained high and employees were not well prepared for promotional opportunities when these arose. 

            In 2004, the company expanded to include a more detailed version of the skill soft program which blended in the ability to take trainings for college credit.  This enhanced training package was also offered for part-time employees. There was a tremendous effort made to coordinate the curriculum with the company’s projected need for human resources.  By directly relating the training to targeted needs, employees could clearly see why the investment of time in personal development training was well worth their while (E-Learning, 2008). This program is enhanced employee retention and loyalty by providing training and financial assistance in the form of tuition payment.  Employees received additional training Federal Express and used this training to prepare for future job openings. Federal Express developed a clear vision in which they developed a specific course of study to meet a future need thus ensuring a pool of well-trained applicants who were ready for promotion.  The technology needed to run this type of an elaborate training program is surprisingly minimal. Since this is an online course, each employee is responsible to provide their own internet connection, WebCam and computer.  Skillsoft Corporation provides the necessary software to link to its programs.  There is no additional cost to Federal Express for these programs.