The upgrade or changes necessary to better provide technology integration for adult learning opportunities for FED-EX would be to use social networking worldwide to provide feedback and customer service to FED-EX customers. Social networking can be used as a tool to provide feedback, customer-complaints, and/or report on the good services that has been provided. Social networking can also be used for employers to check out potential candidates. With the rise of social networking among businesses and professionals in the field, it has become necessary to recognize the importance of what messages are out there for others to see. A rising percentage of companies are using social networking sites to check out candidates (Loretto, 2010). Customer service is an important component to FED-EX and integrating social networking to provide better customer support and feedback will enhance the relationship between business and consumer.
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